Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with deposits, withdrawals, verification and site access, and will guide you through any problem quickly. Contact us via live chat for immediate help, or use email and phone for account enquiries and payments. We aim for clear responses and fast resolution, and welcome any feedback to improve service.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies within 2 hours) |
| General enquiries | [email protected] (account enquiries, verification and payments) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 1823 (Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri 09:00-18:00 (support by email 09:00-18:00) |
| Payments | [email protected] (bank transfers, card issues, VAT invoices) |
Email Support
Email is the preferred contact method for detailed requests, account issues or any case requiring documents or explanations. Please send messages to [email protected] with a clear subject line, your account ID and up-to-date contact details. Providing complete information up front helps us process requests faster and avoids unnecessary delays when verifying identity or reviewing documents.
Contact Form
Response Time
Our support team typically responds within one business day for standard enquiries. Live chat replies are usually immediate, and email requests are answered within 24 hours. Complex cases such as account verification or payment investigations may take longer depending on their nature and required checks; in those instances we aim to keep you informed at every step. Use live chat for the fastest help.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to improve the site - we review every message and use input to refine features, promotions and support. Tell us what works and what could be better. Your notes help us prioritise updates and make your experience smoother. Thanks for helping us improve the site.