Responsible Gambling

We are committed to safe, controlled play and take responsible gambling seriously. Our aim is to make sure players can enjoy the site without harm, by offering clear tools, practical limits and easy access to support. If you ever feel gambling is affecting your life, we encourage you to act early and contact us or a specialist service.

Player protection principles

We put player safety first by promoting informed decisions, protecting vulnerable customers and monitoring activity for signs of harm. We use data-led checks and offer voluntary controls so players can manage their play without interruption. Our customer support team is trained to respond sensitively and promptly.

Activity-control tools

You can control your account using a range of tools in your profile. These include deposit limits, loss limits, wager limits, session reminders and reality checks. Tools are available immediately and can be adjusted at any time, subject to short processing delays for increases.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced instantly and increased after a cooling-off period. We recommend starting with modest limits and adjusting only if you remain comfortable with your play patterns.

Loss limits

Loss limits help you cap net losses over a chosen period. You decide the amount and timeframe. These limits stop you exceeding a preset loss threshold and are useful for keeping play balanced and within your budget.

Time limits and account breaks

Use session timers and reality checks to manage time spent playing. You can apply short time-outs from 24 hours up to several months for a temporary break. Time-outs are designed to give immediate respite while keeping the account available for later reactivation.

Self-exclusion

If you need to stop gambling for a longer period, self-exclusion is available for fixed terms or permanently. Self-excluded accounts are blocked from logging in and from receiving marketing. We will also provide information on how to extend or end an exclusion with professional support where appropriate.

Signs of problematic behaviour

Watch for signs such as chasing losses, spending more time or money than planned, neglecting responsibilities, or using gambling to cope with stress. If you or someone you know shows these signs, consider using our controls and seeking advice from a specialist service.

Tips for maintaining control

Plan your play - set limits before you start, keep gambling funds separate from bills, take regular breaks and avoid gambling when tired or emotional. Use deposit and loss limits, enable reality checks and review your account activity regularly.

Professional help and support organisations

If you need specialist support, organisations that can help include GAMSTOP, GambleAware and GamCare. These services offer confidential advice, self-exclusion options and treatment referrals. If you would like assistance contacting a service or adjusting safeguards on your account, please contact [email protected].